specialstays

terms

Terms and conditions holiday homes.

Version 1.0 – July 2025

This is a translation. The Dutch version of these terms is the legally binding one.

These terms apply to all reservations and stays with specialstays.com. By making a reservation you agree to the terms below.

Article 1 – Definitions

  1. Holiday home: accommodation managed by specialstays.com, including holiday houses, studios, suites and group accommodations.
  2. specialstays.com: the landlord and operator of the holiday home.
  3. Tenant / Guest: the natural or legal person who makes a reservation.
  4. Fellow guests: the people who use the holiday home together with the tenant.
  5. Agreement: the rental agreement that comes about after confirmation by specialstays.com.
  6. Confirmed booking: a reservation that has been confirmed by specialstays.com and for which payment has been received in full.
  7. Stay costs: the full amount of the agreed rental price including additional costs (such as cleaning, tourist tax and service costs).

Article 2 – Purpose and use

  1. The accommodations are offered exclusively for temporary recreational stays.
  2. Permanent residence, subletting or business use are not permitted without prior written consent from specialstays.com.
  3. Staying with more people than stated and confirmed at the time of booking is not permitted.

Article 3 – Formation of the agreement

  1. A reservation is only considered confirmed once:
    • specialstays.com has confirmed the reservation in writing or digitally, and
    • specialstays.com has received payment in full.
  2. Reservations for which payment is not made on time may be cancelled by specialstays.com without further obligation.
  3. The tenant is responsible for the accuracy of the details provided when booking.

Article 4 – Payment

  1. The stay costs must be paid in full within the period stated in the booking confirmation.
  2. If payment is not made, specialstays.com is entitled to cancel the reservation and/or refuse access to the accommodation.
  3. Any extrajudicial collection costs and statutory interest are payable by the tenant.

Article 5 – Cancellation by the tenant

  1. Cancellations must be submitted in writing or through the booking platform.
  2. The following costs are payable if the tenant cancels:
    • More than 3 months before arrival: 15% of the stay costs
    • Between 3 and 2 months before arrival: 50%
    • Between 2 months and 1 month before arrival: 75%
    • Within 1 month before arrival: 90%
    • On the day of arrival or in case of a no-show: 100%
  3. Leaving early does not give any right to a refund.

Article 6 – Complaints and refunds

  1. Any complaints must be reported immediately during the stay by phone, WhatsApp or the messaging platform of your booking.
  2. specialstays.com must be given the opportunity to verify and resolve the reported problem on site.
  3. Complaints reported only after the stay, without earlier notice, do not qualify for a refund or compensation.
  4. No refund is given for:
    • Weather conditions, natural influences or noise from outside
    • Personal preferences (such as interior, location or style of the accommodation)
    • Interrupting the stay or leaving without consultation
    • Noise from events mentioned on our website.
  5. If a complaint proves to be justified, timely and unsolvable, specialstays.com may grant reasonable compensation.

Article 7 – Pets

  1. Pets are only allowed when agreed in advance and confirmed by specialstays.com.
  2. A surcharge applies per stay or per night; the amount is stated with the relevant house and in your booking confirmation.
  3. Pets are not allowed on furniture, on beds or in swimming pools.
  4. The tenant is liable for damage or nuisance caused by pets. Extra cleaning costs may be charged.

Article 8 – Smoking, damage and nuisance

  1. Smoking is not permitted inside our accommodations.
  2. If the smoking ban is breached, a cleaning charge of €250 applies.
  3. Nuisance, vandalism or ignoring the house rules may lead to immediate termination of the stay without a refund.
  4. The tenant is liable for damage caused by themselves, fellow guests or visitors.

Article 9 – Security deposit

  1. A security deposit applies to group accommodations and to some other houses. Whether a deposit applies and how much it is, is stated on the page of that house and in the price overview of your booking.
  2. The deposit is paid in advance together with the booking and is refunded in full within five working days after check-out, provided the accommodation is left clean and undamaged and the house rules have been observed.
  3. Fixed deductions: € 250 for smoking inside the accommodation, € 250 for pets that were not declared or not fully declared. In case of a party or event without prior written permission, the full deposit is withheld, the stay is ended early and costs already paid are not refunded.
  4. Charged at actual cost: damage to the accommodation, garden or inventory, missing inventory, extra cleaning, waste left behind, late check-out, glass or glassware in or near the pool or hot tub, and laundry or dry-cleaning costs where beds were used without rented or own linen.
  5. Every deduction is reported to the tenant in advance and substantiated with photos and, where applicable, an invoice or cost statement. If the damage exceeds the deposit, the tenant remains liable for the excess.

Article 10 – Liability

  1. specialstays.com is not liable for loss, damage or injury of the tenant or their fellow guests, unless there is gross negligence.
  2. The tenant is liable for damage to the accommodation or its inventory caused by negligent use or breach of these terms.
  3. In the event of utility failures or force majeure, specialstays.com will make every effort to restore the situation, but cannot offer any guarantee or compensation.

Article 11 – Force majeure

  1. In the event of force majeure (such as fire, flooding, a pandemic or government measures), specialstays.com may cancel or move the agreement free of charge.
  2. Depending on the situation, an alternative stay, a voucher or a refund is offered in consultation.

Article 12 – Personal data

  1. We process the personal data needed to carry out your booking and stay and to inform you about it.
  2. How we do that, who we share data with and how long we keep it is set out in our privacy statement at /en/privacy.

Article 13 – Disputes and applicable law

  1. Dutch law applies exclusively to all agreements.
  2. Disputes that cannot be resolved by mutual agreement fall under the exclusive jurisdiction of the court in Maastricht.

Article 14 – Final provisions

  1. Deviations from these terms are only valid if agreed in writing.
  2. If one or more provisions are void or annulled, the remaining provisions remain fully in force.