Terms & Conditions – Specialstays.com Holiday Rentals

Version 1.0 – July 2025

These terms and conditions apply to all bookings and stays at Specialstays.com. By placing a reservation, you agree to the terms set out below.

Holiday accommodation: any property managed by Specialstays.com, including holiday homes, studios, suites, and group accommodations.
Specialstays.com: the operator and lessor of the accommodation.
Guest / Tenant: the person making the booking.
Fellow guests: all individuals staying in the accommodation together with the main guest.
Agreement: the rental agreement that comes into effect after written confirmation by Specialstays.com.
Confirmed booking: a reservation that has been explicitly confirmed by Specialstays.com and paid in full.
Total cost: the agreed price of the stay, including additional fees such as cleaning, taxes, and service charges.

The accommodation is intended for temporary recreational use only.
Permanent residence, subletting, or commercial activities are not permitted without prior written permission from Specialstays.com.
The number of guests may not exceed the number specified and confirmed at the time of booking.

A booking is only considered confirmed when:
- It has been explicitly confirmed in writing by Specialstays.com, and
- Full payment has been received by Specialstays.com.
If payment is not received on time, Specialstays.com reserves the right to cancel the booking without further obligation.
The guest is responsible for the accuracy of all personal and booking details provided.

Full payment must be received within the time period specified in the booking confirmation.
If payment is not received in time, Specialstays.com may cancel the reservation and deny access to the accommodation.
Any legal or collection costs and interest due will be borne by the guest.

Cancellations must be submitted in writing or via the platform used for booking.
The following cancellation fees apply:
- More than 3 months before arrival: 15% of the total cost
- 3 to 2 months before arrival: 50%
- 2 to 1 month before arrival: 75%
- Less than 1 month before arrival: 90%
- On the day of arrival or in case of no-show: 100%
Early departure does not entitle the guest to a refund.

Any complaints must be reported immediately during the stay via phone, WhatsApp, or the booking platform.
Specialstays.com must be given the opportunity to verify and resolve the issue on site.
Complaints submitted after the stay, without any prior notification during the stay, do not qualify for refunds or compensation.
No refunds will be granted for:
- Noise from surrounding areas (e.g. traffic, neighbors, agriculture)
- Insects, weather conditions, or natural disturbances
- Personal taste or preferences regarding decor or location
- Interruptions or early departures without prior discussion
If a complaint is valid, timely, and cannot reasonably be resolved, Specialstays.com may offer appropriate compensation.
Specialstays.com reserves the right to request proof, such as photos or written descriptions.

Pets are only allowed with prior approval from Specialstays.com and may be subject to an additional fee per stay or per night.
Pets are not allowed on beds, furniture, or in swimming pools.
The guest is fully responsible for pet-related damages or cleaning costs.

Smoking is strictly prohibited indoors in all accommodations.
If smoking indoors is detected, a €250 cleaning fee will be charged.
Causing serious disturbance, damage, or failure to follow house rules may lead to immediate termination of the stay without refund.
The guest is liable for any damage caused by themselves, fellow guests, or visitors.

Specialstays.com is not liable for loss, theft, or injury unless caused by gross negligence.
The guest is liable for any damage caused to the property or its contents due to negligence or violation of these terms.
Specialstays.com cannot be held responsible for disruptions in utilities or events caused by force majeure.

In the event of force majeure (e.g. fire, natural disaster, pandemic, government regulations), Specialstays.com may cancel or reschedule the booking.
A voucher, alternative date, or refund will be offered depending on the situation and in consultation with the guest.

All agreements are governed exclusively by Dutch law.
Any disputes that cannot be resolved in mutual consultation shall be submitted to the competent court in Maastricht, the Netherlands.

Deviations from these terms are only valid if confirmed in writing by Specialstays.com.
If any part of these terms is found to be invalid, the remaining provisions shall remain fully applicable.