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Frequently asked questions

Do you have questions about your stay with Specialstays? Here, you’ll quickly find answers about reservations, payments, cancellations, amenities, and more – so you know exactly what to expect before you book.

Reservations, payment & cancellation

How can I book a holiday home?

You can book directly through our website or contact us via email, phone, or WhatsApp for availability and reservations.

Which payment methods do you accept?

At specialstays, you can pay safely and easily using various payment methods, including iDEAL, EPS, and Przelewy24 (P24). A full overview of all available payment options can be found at the bottom of the page.

The accommodation costs must be paid in full within the period stated in the booking confirmation. If payment is not received on time, specialstays reserves the right to cancel the reservation and/or deny access to the accommodation.

When is my stay confirmed?

Your stay is only confirmed once your reservation has been confirmed in writing or digitally by specialstays and full payment has been received. If payment is not made on time, specialstays may cancel the reservation without any further obligations.

What is the cancellation policy?

Cancellations can be made in writing or through the booking platform. In case of cancellation by the guest, the following fees apply:

More than 3 months before arrival: 15% of the accommodation costs
Between 3 and 2 months before arrival: 50%
Between 2 and 1 month before arrival: 75%
Within 1 month before arrival: 90%
On the day of arrival or in case of no-show: 100%

Please note: no refunds are given for early departure.

Stay & House Rules

What is the maximum capacity?

Our holiday homes have a maximum capacity of 4 to 6 people.

Are there specific check-in and check-out times?

Check-in is normally from 4:00 PM and check-out is before 10:00 AM. Please contact us if you have any special requests.

Are pets allowed in the accommodation?

Pets are only allowed if this has been agreed upon and confirmed in advance by specialstays. A surcharge per stay or per night applies for pets. They are not allowed on furniture, beds, or in swimming pools. The guest is responsible for any damage or nuisance caused by pets, and any additional cleaning costs may be charged.

At specialstays, we offer a special selection of accommodations where dogs are welcome. Here you can find the list of properties where your four-legged friend is allowed.

Is smoking allowed in the accommodation?

Smoking is not allowed inside our accommodations. A cleaning fee of €250 will be charged if the smoking ban is violated.

Facilities

Is parking available?

Yes, parking is available at the holiday homes.

Does the accommodation have Wi-Fi?

Yes, all our accommodations offer free Wi-Fi, so you can stay connected throughout your stay.

Are bed linen and towels included?

No, but they can be rented for an additional fee. Please reserve in advance.

Are the kitchens fully equipped?

Yes, our holiday homes have well-equipped kitchens with all necessary appliances and cookware.

Nearby Facilities & Activities

Are there any sights near the holiday homes?

Absolutely! We are located close to locations such as Oud-Rekem, Maastricht, the Maasvallei, and Hoge Kempen Park.

Are there supermarkets or restaurants nearby?

Yes, there are supermarkets and restaurants nearby. We can provide you with recommendations.

Contact & Emergencies

How can I reach out in case of an emergency?

In case of emergencies, you can contact us at +31 6 20207075.

Any other questions?

If you have any more specific questions, please feel free to contact us. We are here to help and to ensure you have a wonderful holiday experience!